Policies

Thank you for choosing our bakery for your special occasion. To ensure the highest quality of service, please carefully review our policies below:

Payment Policy

• All purchases must be paid in full before any pickups or deliveries.

• We do not offer refunds or exchanges on any orders.

Pickup Policy

• Once the cake is picked up, the responsibility for the cake’s care and handling is transferred to the customer.

• To ensure the safe transport of your cake, we recommend the following:

• Place the cake securely on the flat floor of your vehicle (not on seats or laps).

• Hold the cake by its bottom base to prevent any structural damage.

Delivery Policy

We are committed to providing exceptional service and ensuring your order reaches you in perfect condition. Please review our delivery policy carefully:

Delivery Address

• Customers are required to provide an accurate delivery address at the time of placing the order.

• Any changes to the delivery address must be communicated to us at least 24 hours prior to the scheduled delivery time.

Change of Delivery Address Without Prior Notice

• If a customer changes the delivery address without prior notice, the following will apply:

• Delivery to the new address will be subject to availability and may result in delays.

• A change fee of $20 will be added to accommodate the adjustment in route and logistics.

• If the new delivery address is outside our service area, the order may be canceled without refund.

Delivery Terms

• We are not responsible for delays or issues caused by incorrect or incomplete delivery information provided by the customer.

• Once delivery is completed at the confirmed address, we are no longer responsible for the order.

We appreciate your understanding as we strive to maintain efficiency and fairness for all customers. If you have any questions, please contact us before your delivery date.

Shipping

Shipping Carrier

• We exclusively use USPS Priority Shipping for all orders. This service provides fast, reliable delivery within 1–3 business days, depending on the destination.

Shipping Rates

• Shipping costs have a flat rate shipping of 10.50. These rates will be displayed at checkout before finalizing your purchase.

Processing Time

• All orders are processed within 1–2 business days. Orders placed after 3:00 PM or on weekends/holidays will begin processing the next business day.

Delivery Timeframe

• Once shipped, USPS Priority Shipping typically delivers within 1–3 business days. However, delivery times are estimates and may vary depending on USPS operations and external factors.

Order Tracking

• Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package directly on the USPS website.

Shipping Address

• Please ensure that the shipping address provided is accurate and complete.

• We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses.

Lost or Damaged Shipments

• While USPS Priority Shipping includes insurance, we recommend contacting usps immediately if your shipment is lost or damaged in transit. They will assist you in filing a claim with USPS to resolve the issue.

• We are NOT liable for any treats once’s they have shipped.

Shipping Restrictions

• Currently, we only ship within the United States.

• We are unable to deliver to P.O. Boxes or APO/FPO addresses at this time.

If you have any questions or concerns about your shipment, please feel free to contact our customer support team. We appreciate your business and look forward to serving you!.